In compliance with Transport Canada regulations, passengers on domestic Flair Airlines service provider carrier must present government-issued picture identification or two pieces of government-issued non-picture identification in order to board flights. ID must show name, date of birth and gender, such as a driver’s license or a passport. Pieces of ID cannot be past their expiry date; ID that is expired will not be accepted.
For more information visit the Transport Canada Passenger Protect website.
All international passengers are required to present a current, valid passport.
Travel to the United States
All Travel to the United States will be sold as return trip only originating in Canada
All International flights are subject to Government Approval
Fare Conditions, Cancellations & Changes
Purchasing TravelFLEX at the time of booking gives you the flexibility to change your reservation without fees (see below for details).
Conditions:
Cancellations
Flair Airlines allows customers a grace period of 24 hours from the time of making the reservation to cancel a booking and receive a full refund. A cancellation can be accomplished though our website, by going to “My Trip” and cancelling the booking. If you do not cancel within the 24 hours of making your reservation, your reservation will be automatically confirmed. After the 24 hour grace period, only changes to your booking are possible, and change fees will apply.
No credit or refunds will be given for no shows, cancellations made past cut-off times (see below), or for fare differences after a reservation has been made.
No Shows
If you fail to complete the round-trip or second segment of that fare, the round-trip fare or return segment shall be non-refundable and non-creditable.
When a round trip reservation has been made you are a no show for the first segment, we will cancel the return portion or the continuing portion of your reservation without notification. All monies for the remaining segments are forfeited and no compensation shall be issued.
Changes
We at Flair Airlines recognize that, on occasion, you may have to change the details of your flight on short notice. This could involve a date adjustment or a change in travel destination, or the name for someone else traveling instead of you -- and yes we do allow name changes. We give you the flexibility to change your reservation up until 1 hour before departure.
Because these changes have an administrative cost for us and require us to adjust our flight resources, we charge a fee of $125 for each separate time you make a change. You can change multiple items (e.g. name, destination, date) at the same time. You can make this change prior to one hour before flight departure.
To make a change, you can go online and the booking system will ask for your credit card to cover the cost of the change and any difference in fares, or additional products (e.g. a bag or a seat selection and the taxes). Once you have finished the transaction, a new reservation / itinerary will be emailed to you.
If you prefer to make your change over the phone, call our Customer Service line at (204) 888-HELP (4357).
Changes without TravelFLEX
Changes made online will require a credit card to cover the change fee, and any difference in fares, additional products (e.g a bag or a seat selection and the taxes). Once you have finished the transaction, a new reservation / itinerary will be emailed to you.
If you prefer to make your change over the phone, call our Customer Service line at 204-888-HELP.
Once again, no credit or refunds will be given for no shows, cancellations made past cut-off times or for fare differences after a reservation has been made.
With TravelFLEX
Since you may not always know if your trip needs to be changed, we offer a service called TravelFLEX. For a fee of $20 (plus applicable GST/HST) per person per segment, paid at the time of your initial booking (website or call centre), you can avoid the change fee of $125 (online) or $175 (at the Airport check-in counter). Think of it as a small “peace of mind” fee to get flexibility.
Surcharges, Fees & Taxes
Important Conditions
Check-In
Boarding
You must be available for boarding at the appropriate boarding gate at least 30 minutes before each flight.
Failure to respect Check-in and Boarding Gate Deadlines may result in the reassignment of any pre-reserved seats, the cancellation of bookings, and/or disqualification for denied-boarding compensation.
Although not required, we recommend you check your flight status online at www.flairair.ca or by calling our Customer Assistance Centre at (204) 888-HELP prior to your departure.
Seats may be assigned when booking on www.flairair.ca or by visiting the My Trips section on the home page for tickets already purchased. Access to advance seat assignments varies depending upon the fare option purchased:
Over and above your base fare, you may – for a fee – select your own seat assignment at the time of ticket purchase or check-in for. If you’ve already purchased your ticket, you may choose your seat assignment in either the My Trips section on www.flairair.ca or when you check in online within 24 hours of departure.
If you do not purchase a seat assignment, one will be randomly assigned free of charge during check-in. However, your party may end up separated (or, possibly close together).
Click to view Seat Selection fees.
Flight delay or diversion due to force majeure notice
Flair Airlines and its service provider carrier are not liable for room, board and ground transportation or any connecting flight if a flight is delayed or diverted due to circumstances beyond the carriers control. Passenger will be transported from diverted point to their original destination on the carrier’s next available flight.
Flight cancelation due to force majeure
In the event of a flight cancelation due to a circumstance beyond the control of Flair Airlines, Flair Airlines does not have a liability to a passenger; provided that, in such case, the Carrier may, in its sole discretion, and without any obligation on its part, offer such affected passenger either:
Checked baggage policy
When the number, weight and/or overall dimensions (length + width + height) of your checked baggage exceed the limits of your checked baggage allowance, additional checked baggage charges will apply as indicated in the section below.
Checked baggage fees
Like all carriers, Flair Airlines charges for checked baggage as per the rates listed on our Baggage page.
All overweight and oversized bags must be checked.
Ensure your checked bags are properly identified including your name, permanent address and all relevant ways that you can be contacted.
External baggage tags can sometimes be damaged or detached which is why we encourage passengers to also place a tag with similar information inside your bag to facilitate identification.
Please do not pack valuables in your checked baggage. Excess valuation may be declared on certain types of articles.
While Flair Airlines endeavours to handle baggage with care, you are encouraged to seek appropriate insurance on baggage and articles of exceptional value.
Special rules apply to fragile, valuable or perishable articles. Click here for more information.
Bags exceeding 45 kg (100 lb) in weight, 292 cm (115 in) in linear dimensions (length + width + height, wheels & handles included) or 203 cm (80 in) in length will not be accepted as checked baggage. Please contact a courier company for handling options.
If more than one air-travel carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and carry-on baggage).
There are limitations to lithium metal or lithium ion batteries with a watt hour rating exceeding 100 Wh but not exceeding 160 Wh for consumer electronics. Maximum of 2 spare batteries may be carried in carry-on baggage only. These batteries must be individually protected to prevent short circuits.
Carry-on baggage policy
To keep fares low, Flair Airlines charges for carry-on baggage that exceeds the dimensions of 16 x 33 x 43 cm (6 x 13 x 17 inches). However, each traveler is permitted one personal bag at no charge.
FREE - Personal bag: (e.g., small backpack, diaper bag, duffle bag or similar item etc.): Dimensions must not exceed 16 x 33 x 43 cm (6 x 13 x 17 inches) including handles and wheels. Must fit in the available underseat storage.
FREE - Items:
Flair Airlines is bound by Transport Canada's regulations with regards to acceptable child restraint devices (with the exception of the CARES(tm) child restraint device).
N.B. For all of the above, proof of age such as a passport or birth certificate are required.
N.B. Strollers collapsed diameter is not to exceed 25.5 cm (10 in) and length not to exceed 92 cm (36 in).
|
Maximum Size |
Maximum Weight |
1 personal bag |
16 x 33 x 43 cm (6 x 13 x 17 inches) |
10 kg |
Standard carry-on bag: Baggage that exceeds the size of a personal bag (as indicated above) is considered a standard carry-on bag. For fees for standard carry-on bag please see our baggage section of the website
The maximum allowable size of a carry-on bag is 23 x 40 x 55 cm (9 x 15.5 x 21.5 inches) including handles and wheels. If the bag exceeds these dimensions or cannot be safely stowed on a particular flight, it will be checked for a $80 fee.
Please ensure your baggage fits in the dimension verification device at check-in or boarding time. Carry-on bags that exceed Flair Airlines size limits may cause flight delays for all passengers.
Flair Airlines recommends that important documents and medication be packed in baggage or articles that travel with you. All prescription medications must be properly labelled with the names of the patient, the medication, and the issuing medical office or pharmacy.
Notice of baggage liability limitations
Neither the Carrier nor the Re-Seller provide any method for insuring for excess valuations. For travel wholly between points in Canada, the liability limit is $1500 CAD per passenger. Special rules may apply to fragile, valuable or perishable articles. For further information, please consult your carrier.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Convention or such special contracts of carriage. For further information, please consult your insurance company representative.
Dangerous goods
Flair Airlines and its service provider carrier discourages any of its passengers from travelling with dangerous good. But in cases where this is necessary, dangerous goods must not be packed in checked or carry-on baggage, except as specifically permitted by a Flair Airlines official.
Dangerous goods include, but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Please refer to Baggage Services for more information.
Subject to the provisions of the applicable tariffs, Flair Airlines service provider carrier may refuse carriage of property in checked luggage that is not suitable for transportation, such as perishable or fragile items and may refuse to carry valuable items.
Flair Airlines or its service provider carrier may refuse claims based on the inherent nature of an item (e.g. its perishable nature), or for loss or delay of unsuitably or inadequately packed items, to the extent that the destruction, loss or damages resulted from the inherent defect, quality or defect of the baggage, or, in the case of delay, that the carrier, its agents, and servants took all measures that could reasonably be required to avoid the damage, or that it was impossible to take such measures.
Children
Children over the age of 12 and under 18 are eligible to travel unaccompanied and unsupervised on non-stop flights. These passengers are not eligible to travel unaccompanied on direct flights or flights requiring a connection. Flair Airlines strongly recommends passengers in this category travel with a mobile communication device.
Infants, and Children under twelve (12) years of age, accompanied in the same cabin by a passenger eighteen (18) years of age or older, will be accepted for travel.
Persons entrusted with the care of infants and children must be capable of discharging this duty. Children under the age of 12 must be accompanied by a guardian 18 years of age or older. Please note Flair Airlines nor our carrier provide an unaccompanied minor service.
Infants
No single passenger shall be responsible for more than one infant whether the infant is held on the lap of an accompanying passenger or where a seat has been purchased for the infant and the infant is secured in an approved child restraint system (car seat).
An infant under two years (2) of age at the time of departure but reaching their second (2nd) birthday during the continuing/return flight(s) will require a seat to be purchased for the continuing/return flight(s). The seat must be purchased through the Reseller.
Infants less than two (2) years of age occupying a seat must be properly secured in a Transport Canada approved child restraint device and a seat must have been purchased to accommodate the child restraint device.
Children
All children over five (5) but under twelve (12) years of age are accepted for transportation without restriction when accompanied by a passenger at least eighteen (18) years of age. When accompanied by a passenger at least eighteen (18) years of age or older, they will be considered as a child for the purposes of travel.
*To view Transport Canada’s Advisory Circular on Child Restraint Systems, please see: https://www.tc.gc.ca/eng/civilaviation/opssvs/managementservices-referencecentre-acs-600-605-003-493.htm
Documentation
For travel within Canada, passengers under 18 years of age must carry identification such as a passport; an original birth certificate or a non-government photo ID, e.g. student card.
In addition to the above, the Carrier may require presentation of the following documents when children are accompanied by an adult and;
Documents establishing legal custody;
Parental consent letter authorizing travel;
Death certificate if one parent is deceased;
Flying and your health
Most Flair Airlines service provider carrier’s passengers are fit to travel by air, but special attention is required for passengers whose health problems may be exacerbated by altitude, hypoxia and other travel related stresses. View important information for customers with special needs who may require medical approval before flying.
Notice of limitation of liability for carriage of pets
Flair Airlines will not be responsible in the event of loss, delay, injury, sickness or death of any pet animal accepted for transportation.
Schedules and timetables
Time and aircraft type shown in timetables or elsewhere are approximate and not guaranteed, and form no part of a contract. Schedules are subject to change without notice and carrier assumes no responsibility for passenger making connections not included as part of the itinerary set out in the ticket. Flair Airlines is not responsible for changes, errors or omissions either in timetables or other representations of schedules.
Flair Airlines and our air service provider reserve the right the change times, routings or cancel flights as needed. Flair Airlines and it’s air service provide assume no responsibility for any additional costs including but not limited to hotels, flights, car rentals or events.
NOTICE – SOLD SUBJECT TO TARIFF REGULATIONS
Further information may be obtained from Flair Airlines as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
Schedules and timetables
Time and aircraft type shown in timetables or elsewhere are approximate and not guaranteed, and form no part of a contract. Schedules are subject to change without notice and carrier assumes no responsibility for passenger making connections not included as part of the itinerary set out in the ticket. Flair Airlines is not responsible for changes, errors or omissions either in timetables or other representations of schedules.
Schedule Irregularities
Passenger Options - Re-Rerouting or Refund
In the event of a schedule irregularity, within the Carrier’s control, the Flair Airlines will present the passenger with the following options:
NOTE: In addition to the above, the carrier will always consider the needs of the passenger on a case by case basis and take into account all known circumstances to avoid or mitigate the damages caused by the schedule irregularity within the carrier’s control.
In the event of a schedule irregularity, not within the Carrier’s control (e.g. Force Majeure), the carrier will provide the following:
Right to Care
In addition to the provisions of this rule, in case of a scheduled irregularity within the carrier’s control a passenger will be offered the following:
NOTICE – SOLD SUBJECT TO TARIFF REGULATIONS
Notice of Contract Terms Incorporated by Reference